The Dedicated Telephone Service ("DTS") for tax service providers, which will launch in July 2017 as a pilot project, will initially be limited to Ontario and Quebec CPAs. The line will be staffed with “experienced CRA staff to assist… in resolving more complex technical tax issues than those typically handled by CRA's general telephone service staff.” CRA stated:
The DTS will be a technical resource for tax service providers rather than a problem solving line. DTS agents will therefore not have access to taxpayer accounts. It should also be noted that the DTS is not intended for specialized tax professionals whose services are focused on complex tax planning. They should continue to direct their tax queries through requests for technical interpretations, advance rulings, or pre-ruling consultations.